Shipping Policy


UK Delivery:

Orders over £100 – FREE DELIVERY*

Orders under £100 – Delivery £4.95 including VAT

Heavy Items

Some item will incur additional delivery charges due to weight of the product these include but not limited to our 20 & 25 kg bags and certain membranes. The charge for delivery is showing in your basket after destination details are entered.

Spend over £200 for FREE DELIVERY on Heavy Items

Overseas Customers:

Please feel free to contact us for a price if you would like delivery outside of the UK.

Same Day Despatch On In-Stock Items:

We despatch in-stock items on the same working day when they are ordered before 12PM GMT. You can always contact us after this time to see if it is still possible – we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) – then please contact us directly for a price.


If You Have A Deadline:

Out of stock items will show a ‘usual’ delivery time on the product page, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax – we can usually meet it!

Fast and Secure:

Most in stock items are despatched via traceable and insured carriers on a next day service. Some smaller items may be despatched via 1st class post (We limit this during times of Royal Mail industrial action).

Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.

Business Addresses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week.

Received Damaged:

Any items being returned as damaged in transit, requiring replacement or refund, should notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging – particularly any damage to the packaging – and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.